Woolworths

Name

Institutional Affiliation

The rationale of the Proposed Business Process

The proposed business process is comprehensive when compared to the current business process. As the new markets are changing continually, there is a need for the business processes to be continually drafted with appropriate changes and implementing them. In the proposed business process, it can be observed clearly that it contains crucial market sectors in the product supply and manufacture. Customers are increasingly being choosy in the world market, hence there is a need to produce quality goods to gain their loyalty and satisfaction. The existing goods and service providers must be ensured that it reaches the stipulated standards by the relevant authorities in the society.

In that respect, the proposed business process has appreciated the role of quality management by introducing the quality control sector in between the suppliers and customers. All the goods must be accessed by the quality control before the consumption of the goods takes place. Basically, the quality control sector is a set department that has been given the standards that the goods in the circulation must have in order to be allowed to be in the circulation. The set standards usually moderate the amount in which the proportions of the components of the specific goods must hold. Also, in the service provision sector, quality control determines the expected service provision must be attained. Quality of the product according to the organization is usually measured according to the performance, reliability, and durability. The quality control may also choose to include the total management or six sigma approaches to the business in order to boost the performance of the business. As in the proposed business process, all the goods from the suppliers must pass through the quality control department. This ensures that the suppliers are kept in the check so that they are ascertained for consistent quality. Importantly, quantity management ensures that there is an increase in revenues and productivity in the business. Money is usually a motivating factor. An increased cash flow in the business means that there would be a consistent employees’ reward system. This is ensured by the fact the customers are loyalty would be gained.

On the other hand, the warehouse has been introduced for the storage of the goods before it gets to the consumers. Warehouse usually serves in the temporary storage of goods before being supplied to the consumers. The warehouse is critical in the sense that, it ensures the reliability of the product in the market. Goods are produced in slightly large quantities so that they are stored in the warehouse for security. As the goods are being transferred to the stores for availability of the customers, the warehouse communicates with the suppliers so that consistency in the supply of the goods is realized. Often, warehouses are designed to serve various functions in the business processes. Warehouses can be held responsible for repackaging, branding, grading and even further processing of goods. In this regard, the warehouse is very important in the realization of quality products. Arguably, business marketing teams usually find it easy to market their products to customers when quality is good, as opposed to quantity. The movement of the goods to the store also makes the customers have a direct view of the products before they buy. It is in the store where goods are displayed. The customers are given the privileges of having a clear view of the items before they consider purchasing them.

Importantly, the current business process structure does not allow relay of feedback to the suppliers. The proposed business process is designed to allow for feedback in the business.in essence, this ensures that the customers’ reviews are taken into consideration seriously. In fact, it can be noted that customers are worth more than the price of the goods. Customer satisfaction ensures that the marketing work is made easier. Often in the current markets, it has been noted that customers are the ones that determine when a firm would continually make profits or fail. The presence of the returning to supply stage in the business ensures that corrections are always made in the production of goods. When the reviews of the goods are well-analyzed by the returning centers, the production and consumption rates of the goods would always be boosted in the subsequent periods. Also, the introduction of the quality control and returning officer in the proposed business structure would ensure that the workload of the suppliers is lessened. When the suppliers get ample time in the delivery of the commodities, it would always be easier for them to give a reflection on the quotation and expectations that the customers are in demand of. In essence, it is always appropriate to increase the sales in an organization rather than reducing the costs. Reducing the costs in the business would always mean that the services provided in the business are defiant in some ways. On the other hand, businesses that make sure that customers get their best with any type of costs would always, in the long run, enjoy profits.

Information Systems

Examples of information system currently employed in this organization include the executive information system, Transaction Processing System (TPS), Decision Support System (DSS), Management Information System (MIS) and executive information system. The functions of these information systems can be classified according to the different levels of the organizations.  That is the executive, senior management, middle management and the workers. Using these different levels of the organization, one can make a comparison of these information systems in a number of ways.

To begin with, a transaction processing system is a type of information system used at the bottom level of the organization hierarchy. They are normally operated directly by the front line staff who serve to provide key information needed to aid the management of different kinds of operations within the organization. This information is normally attained through the automated tracking of low-level activities along with the basic transactions within the organizations. The functions of TPS can be categorized according to the data processing requirements which include the inputs, processing, and outputs. In regard to inputs, TPS is used to provide transactions and events within the organization while for the processing part TPS is used to provide validation, listing, calculations, merging, sorting, updating and listing. The specific examples of TPS are payroll systems, reservation systems and the system for payments. In regard to the roles of the TPS, this system is basically used to produce information for other systems.

Management information systems are used within the management level of the organization. Specifically, they are employed by the middle managers to ensure a smooth running of the business in the short and medium term. Actually, the MIS was developed to aid in planning, controlling and making decisions. This information system is used to extract data from the TPS and compile them in order to produce information products in different forms according to the desires of the organization’s managers, that is, the decision-making needs of the management. For instance, reports, displays or reports.  MIS is also classified according to the data processing requirements such as inputs, processing, and output. With respect to the input category, MIS is used to internal transactions files and data. Besides, MIS is used to execute the processing functions such as sorting, merging and summarizing. In addition to the processing functions, MIS does the output functions by providing a summary and detailed reports to managers. Examples of MIS used in this organization include the sales management systems, budget systems and personnel and personnel system. Considering the specific roles of MIS, this information system is used to support structured decisions.

The third type of information system used in this organization is the decision support system that is usually used by the senior managers to facilitate the creation of knowledge and integrate it into the organization. In particular, DSS is often used in the analysis of structured information so that managers can project the impacts of their decisions in the future. DSS are generally interactive and they are employed in solving ill-structured information.  In essence, DSS offers the senior managers access and in turn facilitate the exchange of the firm. Moreover, the functions of DSS can also be classified into inputs, processing, and outputs. Some of the DSS functions relating to inputs include the provision of internal transactions, files and external information.  With respect to the processing function, the DSS server to perform modeling, analysis and summarizing. On the other hand, DSS serve the output functions by providing summary reports, forecast and graph. Examples of DSS include group decision support system, logistic system, and spreadsheet models. Generally, the DSS is used to support the ill structure decisions.

The executive information systems also a type of information system used in this organization the, and it is usually found at the top of the organization hierarchy. The aid managers in analyzing the environment in which they operate and identify long-term trend so that they can make plans for the suitable course of action. Information in this system is often structured weakly and they originate from both internal and external sources. Basically, the executive information system is developed to be operated exclusively by the executive without the involvement of other members of the organization, that is, they are tailored for individual usage. Executive information systems are also classified according to it data processing requirement that is the input, processing and output functions. For the input function, the executive information system provides the external data and internal files. Considering the processing function, the executive information system serves to summarize information and perform functions such as simulation while for the output function, the executive information system helps in producing summary reports and graphs.

Reflection

In this research, I have learned critical business concepts that can be applicable to various situations in the coming business critical conditions. In business continuity, it is always a motivating factor to realize that the business is making progress towards the global market. A renovation and continued strategic implementations would always ensure that the business is self-sustaining while making profits. It is a common tendency in the market to observe dynamic changes in production, delivery, and handling of the goods. In particular, I have learned that the proposed business process is aimed at reducing the workload imposed on the suppliers. It is observed that a balanced supply and customer satisfaction increases the rate at which the goods are within the system. More so, the suppliers, who feel so pressed in the acquisition, storage, and dissemination of the goods to the customers would get ample time in trying to regain the existing processes.

In addition, the research has enabled me to understand the value of the various business departments that should be engaged in the business for sustainable growth. The current technology has made it necessary that the sharing of information is enhanced. Advanced technology has made most of the current world technical problems to be approached in categorical and systematic ways that realize good results at the end. In fact, more approaches are being advanced to the financial markets so that sustainability and increased productivity of the firms are achieved. In addition, the production process is evolving and has to be adapted. Businesses have no option in this, rather they have to have to change the production processes so that it fits the current world systems.

Further, the current global trends are being adopted by businesses in order to cope with the rapid market changes. Unlike the past market experiences, it was a common aspect that the normal distribution of the profits and the costs were assumed to prevail. However, the technological market markets can be held responsible for the random processes that have been realized. I have learned that the production process should be well spread among the suppliers and intermediaries. While the past practices were focused on reducing the costs in the production process, the current trends are aimed at manipulating the customers to have a taste of the quality of the goods in order to lure them for long-term goals. In fact, it can be attributed that the costs of the production process. Teamwork is a key component to the current production process. The production systems in place have embraced teamwork. Work which could have been technically being hard is well spread to the society. In particular, the collaboration which the employees express among themselves in the handling, transportation, production, and marketing of the goods increase the movement and sales of the goods. The reviews from the customers are the source of the motivation for the dedicated employees in service delivery. In fact, this ensures that the general work rate is boosted hence more customers are attracted towards the business. Increased productivity and profit-making would ensure that the employees are well appreciated in the business. The introduction of the strategic and succession planning could also be responsible for the future improvements in the business. In fact, this realizes personal morale of the individuals is enhanced hence increased productivity.

References

Bhatia, M. S., & Awasthi, A. (2018). Assessing relationship between quality management systems and business performance and its mediators: SEM approach. International Journal of Quality & Reliability Management, (just-accepted), 00-00.

Laudon, K. C., & Laudon, J. P. (2015). Management information systems (Vol. 8). Prentice Hall.

Reim, W., Parida, V., & Örtqvist, D. (2015). Product–Service Systems (PSS) business models and tactics–a systematic literature review. Journal of Cleaner Production, 97, 61-75.

Robson, W. (2015). Strategic management and information systems. Pearson Higher Ed.